REFUND POLICY

At Age of 11™, we are committed to providing you with high-quality services and products. We understand that situations may arise where a refund is necessary, and we have outlined our refund policy below to ensure clarity and fairness.

1. Refunds for Digital Products
Due to the nature of digital products (such as downloadable materials, e-books, or online courses), we are unable to provide refunds once the product has been accessed, downloaded, or viewed. Please ensure you review all product descriptions carefully before making your purchase.
If you encounter any issues with your digital product, we are happy to assist in resolving them. Please contact us at [insert contact email].

2. Refunds for Events or Workshops
Refunds for events, workshops, or live sessions are available under the following conditions:
Cancellation by You: If you cancel your attendance at least 14 days prior to the event, you will receive a full refund. If cancellation occurs less than 14 days before the event, refunds may be issued at our discretion, minus a processing fee.
Cancellation by Us: If we need to cancel or reschedule an event for any reason, you will be offered the choice of a full refund or a transfer of your ticket to a future event.

3. Refunds for Physical Products
For physical products (if applicable), refunds are available under the following conditions:
Items must be returned in their original, unused condition within 30 days of receipt.
You are responsible for the return shipping costs unless the product is defective or incorrect.
Refunds will be issued once the returned item is received and inspected.
To initiate a return, please contact us at [insert contact email] with your order number and details of the issue.

4. Non-Refundable Items
Certain products and services are non-refundable, including:
Customized or personalized items.
Gift cards or promotional items.
Any service that has already been rendered.

5. Refund Processing
Refunds will be processed within 7–10 business days of approval and will be issued back to the original payment method.
Please note that additional time may be required by your bank or payment provider to complete the transaction.

6. Contact Us
If you have any questions or need assistance with a refund request, please reach out to us:
Email: contact@ageof11.com

We are here to ensure your satisfaction and will do our best to address any concerns promptly.